AtlacareAtlacare is the software your clinic uses to run their practice. Where you go for help depends on what you need.
Questions about your care, appointments, or records → your clinic
Message your clinic, not Atlacare. Anything about your treatment, your appointments, your invoices, or your health belongs with the people who look after you — your clinic. The best way to reach them is through your patient portal: sign in and use the messaging there. It goes straight to your practitioner, privately.
Please don't send health information to Atlacare. We're the software provider — we can't answer clinical questions, and your care information should stay between you and your clinic.
Trouble signing in to the portal → we can help
If the portal itself isn't working — you didn't get your sign-in link, or the link won't open — that's a technical problem we can help with.
- Your portal sign-in link is sent by email and is valid for a limited time. If it expired, request a new one from the portal login page.
- Check your spam folder, and make sure you're using the email your clinic has on file.
- Still stuck? Email hello@atlacare.com and tell us which clinic you're with and what happens when you try to sign in.
When you email us about a sign-in problem, please don't include any health details — just enough to find your account. For anything about your care, message your clinic instead.