AtlacareHelp centre
How can we help?
Search for an answer, or browse by topic. Questions about a patient's care belong with your clinic — this is help for using Atlacare itself. For quick answers on pricing, GDPR and switching, see the FAQ.
Getting started
Migration
- Switch from Cliniko to AtlacareMove your patient list from Cliniko to Atlacare with the built-in import wizard — columns mapped for you, no silent duplicates, consent preserved.
- Switch from Jane to AtlacareBring your patient list across from Jane (Jane App) to Atlacare — the import wizard maps Jane's columns for you and keeps your consent trail intact.
- Switch from WriteUpp to AtlacareMove your patient records from WriteUpp to Atlacare — the import wizard recognises WriteUpp's export and keeps your GDPR consent trail intact.
- Switch from Pabau to AtlacareBring your patient list from Pabau into Atlacare — the import wizard maps Pabau's columns for you, preserves consent, and never creates silent duplicates.
- Switch from Carepatron to AtlacareMove your patient records from Carepatron to Atlacare — the import wizard recognises Carepatron's export and keeps your GDPR consent trail intact.
Messaging & inbox
Atla Flow
Clinic Health
Account & login
Privacy & GDPR
- How does Atlacare help with UK & EU GDPR?The GDPR features built into Atlacare — EU data residency, consent tracking, audit logging, retention rules, and patient data export.
- Where is my data stored?Atlacare stores all patient and clinic data in EU regions, in line with UK and EU GDPR requirements for special category health data.
- How do retention periods work?Atlacare applies the clinical and financial record-retention rules for your country automatically, and uses them to govern when a patient record can be erased.
- How do I handle a right-to-erasure request?How Atlacare handles a patient's right-to-erasure (right to be forgotten) request — retention-aware anonymisation that keeps legally required records intact.
- Who are your sub-processors?The third-party providers Atlacare uses to process data on your behalf — hosting, file storage, email, SMS, payments, and error monitoring.
- Do I need to register with the ICO?Most UK health practices that process patient data must register with the ICO and pay the data protection fee. Here's how to check, and the EU equivalent.
For patients
Can't find your answer?
Email us and a real person will get back to you. If your question is about a patient's care, please contact your clinic instead.
Email hello@atlacare.com