Locked out? Work through these in order.
Reset your password
On the login page, click Forgot password? and enter your email. We'll send a reset link — open it and choose a new password. The link is valid for a limited time, so use it promptly; if it expires, just request another.
If the email doesn't arrive within a few minutes, check your spam folder, and make sure you're using the same email you signed up with.
"Too many attempts"
After several failed tries, Atlacare pauses logins for a short while to keep your account safe. The message tells you how many minutes to wait. Wait, then try again, or reset your password in the meantime.
Two-factor authentication
If you set up two-factor authentication (2FA), you'll be asked for a 6-digit code from your authenticator app after your password.
- Lost your phone? Use one of the backup codes you saved when you turned 2FA on.
- No backup codes either? Email us from the address on the account (see below) and we'll help you recover access.
Still stuck?
If you can't get in at all, email [email protected] from the email address on your account. Tell us your clinic name and what happens when you try to log in. Because you can't reach the in-app Help, email is the right channel here.
Please don't include any patient information in a support email. We only need enough to identify your account.