Everything about what you pay Atlacare lives in Settings → Billing & plan. You can also get there from the account menu at the top right: choose Billing.
Only the account owner can change the plan or the payment details. Managers can see the plan and usage.
New accounts start on the Free plan, with no card and no time limit. You upgrade when you're ready.
Your current plan
The top card shows your plan, its price, and its status (Active, Past due, Cancelled or Suspended). For a paid plan you also see:
- Paid until · renews on, the date of your next payment, or Paid until (won't renew) if you've cancelled.
- Account credit, if you have any. It's used against your next bills automatically.
Click Manage billing & invoices to update your card or billing details.
Upgrade or change plan
Under Change plan, choose Monthly or Annual (annual saves two months).
- On the Free plan: click Upgrade on the plan you want. You pay securely through Stripe and your plan changes as soon as the payment goes through.
- On a paid plan: click Switch. Changes are prorated, so you pay or are credited only the difference for the rest of the billing period.
Cancel
Click Cancel subscription. Your paid plan carries on until the end of the period you've paid for, then the account moves to the Free plan. All your data stays, and you can export everything at any time.
Usage
The Usage section shows what you're using on your plan: active patients, practitioners, locations, file storage and texts sent this month. Monthly allowances reset on the 1st.
If you go past a limit that can't be exceeded (for example patients on the Free plan), the card says Over your plan allowance. Texts and storage on a paid plan work differently: you can keep going, and the extra is charged at pay-as-you-go rates.
Pay-as-you-go charges
On paid plans, use beyond what your plan includes is charged at:
- Texts: 5p for a UK text, 10p for an EU text. See setting up text messages.
- Video calls: 2p a minute beyond your plan's included hours. See video consultations.
- File storage: £0.30 per GB a month beyond your plan's included storage.
These are added up each month and billed a month later, on a separate Monthly usage invoice. We check any unusually large amount before it's charged. Texts and video both have a monthly limit you control, so a busy month can't run up a surprise bill.
Invoices and receipts
Invoices & receipts lists every Atlacare invoice, marked Subscription or Monthly usage. Download a PDF for your records or your accountant.
Notices we've sent you keeps a record of the plan, usage, billing and account emails we've sent, newest first.
If a payment fails
We email the owner, and a Payment failed banner appears in the app. Click Update payment, then Manage billing & invoices, and update your card to keep your plan. Stripe keeps retrying the payment in the meantime.
Prices for each plan are on the pricing page and in the Change plan section.