Atlacare sends email on your clinic's behalf — appointment confirmations, reminders, invoices, and replies to website enquiries. Two settings control how those emails look and where replies go.
Why emails come from Atlacare's address
Emails go out in your clinic's name, but from Atlacare's sending address. That's normal and expected — it keeps your reminders and confirmations out of spam. The reply-to address decides where a patient's reply lands.
Set a reply-to address
Go to Settings → Branding and find the Email replies section. Enter the address and click Save reply-to. This works on every plan. When it's set, anyone who replies to one of your emails reaches that inbox. Use whatever address you actually read — often the same one you use for your clinic.
If you haven't set one, Atlacare uses your billing email, and if that's blank too, the practice owner's login email. Until you set a reply-to or billing email, you'll see a reminder in the Inbox when you reply to a website enquiry.
Branding your emails
From the Solo plan up, your logo and brand colour appear on the emails Atlacare sends, so they look like they came from your clinic rather than from us. Upload your logo and pick your colour under Settings → Branding too. On Free (or until you upload a logo), emails carry a small "Powered by Atlacare" footer instead.
What we never do
We never send patient health information to marketing tools, and we never use patient data to train AI. Transactional email carries only what's needed — a name, an appointment time, an invoice.