If the help centre doesn't answer your question, message us. A real person reads every message and replies in writing. Support is the same on every plan.
Send us a message
- Click Help (?) in the top bar and choose Message support. On a phone, open the account menu at the top right and choose Message support.
- Add a Subject and your Message. Tell us what you were trying to do and what happened.
- Click Send.
Atlacare adds the name of the page you were on (never a patient's name or ID), so we can see where the problem is.
Where our reply arrives
Our reply comes to your Atlacare Inbox, from Atlacare Support, and you get a notification on the bell in the top bar. You can carry on the conversation there.
Support hours
We answer Monday to Friday, 9:00 to 17:00 (UK time). Messages sent outside those hours are answered the next working day.
Support is by message only: in the app, or by email. We don't offer phone support.
Keep patient details out
Please don't put patient names, dates of birth or anything clinical in a support message. Describe the problem in general terms ("a patient's invoice won't send") and we'll take it from there.
If you can't sign in
You can't use Message support if you can't get into Atlacare. Email [email protected] from the address you sign in with. First try the steps in I can't log in: most sign-in problems can be fixed in a couple of minutes without us.
Help for your patients
Patients should contact your clinic, not Atlacare, about their care or appointments. Point them to getting help.